The cremation process

Sometimes, clients can find it difficult to understand why it “takes so long” for them to get their pet’s ashes back.  It is important for staffs and doctors to understand the process so that you don’t feel confused or thrown off when a client asks this question.

For that reason, I have created a page on our website that describes each step of the pet’s journey from the time the euthanasia is complete to the time they receive their ashes.

Clients asking for medication recommendations

Occasionally, clients will ask for advice regarding giving medication to their pet.  There are very strict regulations regarding this and it is very important that you know exactly what to tell them.

Policy on communications regarding matters that require attention

HPESC’s organizational structure is given according to our Organization Board (or “Org Board”).  This Org Board is displayed in the HPESC office and gives the names of each person who wears each organizational duty (or “Hat”).  

Differentiation of our services

It is important to differentiate between the 4 main services we provide and, understanding this, you will see how the need to schedule these in separate visits may be necessary.

Email Communications

Email is the primary mode of communications for routine matters within the office and between doctors and office personnel.

When emailing a staff or doctor, always use their email @homepeteuthanasia.com.

Please note that the @homepeteuthanasia.com email system is a domain that is for use for work related matters and that can be monitored by the HPESC executives.  For this reason, do not use your @homepeteuthanasia.com for personal/private matters.