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    Home Pet Euthanasia of Southern California
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    • Pet Hospice
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    Is it Time?
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  • Home
    Welcome
    Home Pet Euthanasia of Southern California
    • Welcome
    • Why at home?
    • What do I do next?
    • Overview
    • Blog
    • Navigating our Website
    • Our locations
    Forslund (36)Annie cropped horizontal
  • About us
    About us
    Home Pet Euthanasia of Southern California
    • What makes us different
    • What we do
    • Meet the team
    • Photo Gallery
    Forslund (33)Family, cropped
  • Services
    Our Services
    End of Life Care
    • Pet Euthanasia
    • Pet Hospice
    • Quality of Life Assessments
    • Aftercare (Body Care)
    • Education for the Pet Parent
    • For the Veterinarian
    Fletcher23 hug

    See all Services

  • Preparing
    Preparing
    Preparing for your pet’s euthanasia
    • Choosing the right euthanasia service
    • Is it Time?
      • Quality of Life
      • Understanding Pet Pain
      • Natural Death
      • Pet Hospice
    • Preparing for the event
    • Forms
    • Videos and podcasts
    • Should other pets be present
    • Should Children be present
    • Fee Schedule
    • FAQs
    • Why at home?
    hand and paw
  • Is it Time?
    Is it Time?
    Assessing Quality of Life and Pet Pain
    • Quality of Life
    • Understanding Pet Pain
    • Home Tests
    • Am I “Playing God”?
    • Natural Death
    • Pet Hospice
    megamenu-testimonials
  • Testimonials
    Testimonials
    Memorializing your pet
    • Memorials
    • Poems
    • Video testimonials
    • What people are saying on YELP
    Video shot #15 Jolie
  • Fees
  • Contact

Email communications

  1. Home
  2. Admin
  3. Staff Training
  4. Doctor Training
  5. SECTION A. General staff hatting for doctors
  6. Email communications

Email Communications

Email is the primary mode of communications for routine matters within the office and between doctors and office personnel.

When emailing a staff or doctor, always use their email @homepeteuthanasia.com.

Please note that the @homepeteuthanasia.com email system is a domain that is for use for work related matters and that can be monitored by the HPESC executives.  For this reason, do not use your @homepeteuthanasia.com for personal/private matters.  

As email is our primary method of communication, it is to be used when you need to bring up anything to the attention of the manager or Dr. Annie or another staff or doctor and it is not urgent.  Examples of this are:  doctor or staff scheduling matters, needing supplies, something needing attention in the office, something needing fixing, needing time off, someone made a mistake and you need to report it, something is missing, etc, etc, etc…  

Anything non urgent is to be communicated via email with a subject line which will make it easy for the recipient to know what this is about at a glance.  

When you need to bring up a different matter, do not reply to a previous trail of emails.  Write a new email with a new subject line.  

Always remain respectful and ensure that you sign your emails so that the recipient knows who wrote the email, particularly if you are emailing from the “assistant” email.  

 

My pet is suffering, what do I do?

SECTION A. General staff hatting for doctors

  • What is Hatting?
  • HPESC Valuable Final Products
  • Key Words
  • Communication, HPESC
  • Choice of words
  • Policy on matters which require attention
  • Communications handlings for Urgent v/s Routine matters
  • Doctors texting clients
  • Email communications
  • HPESC Email inbox handling
  • How to "UNSPAM" Emails
  • Differentiation of our Services
  • How to handle dissatisfied clients

Related Subjects

  • What is Hatting?
  • HPESC Valuable Final Products
  • Key Words
  • Communication, HPESC
  • Choice of words
  • Policy on matters which require attention
  • Communications handlings for Urgent v/s Routine matters
  • Doctors texting clients
  • Email communications
  • HPESC Email inbox handling
  • How to "UNSPAM" Emails
  • Differentiation of our Services
  • How to handle dissatisfied clients

Who we are

Home Pet Euthanasia of Southern California

Our caring and compassion is what sets us apart.  As you will see in our bios, each one of us has a different story on how we ended up “in this business”.  It is more than a business for each of us.  Myself, my husband Todd, our manager, Tracy, our doctors, Dr. Julie, Dr. Lily, Dr. Daniel, our client care specialists Cris, Lauren, Mary and Marc, our admin in charge Raylaina, our Aftercare in charge Danielle, our webmaster Jeff…  we each have our own story and we invite you to get to know us better by clicking here.

Let Us Help You

  • Pet Hospice Care
  • Planning
  • Euthanasia
  • Aftercare
  • Clay Paw Prints
  • Call us or email us

We are here to help you in this difficult time. Let us help you.

Veterinarians Click Here

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Home Pet Euthanasia of Southern California
407 West Imperial hwy Suite H #252
Brea, CA 92821
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657-221-7500

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